Goal of any Physician or Medical Practice is to increase business by a regular flow of patient appointments with new and existing patient visits. Patient retention is the most critical part when compared to generating new appointments and marketing. There are many factors that play a major role on retaining patients who are the core asset of any practice. Patient retention should be the primary focus in comparison to targeting new walk-in. Your approach towards the patient, meeting their expectation, being valued and explained when necessary, creating a comfortable environment, and satisfaction will determine a positive result in patient retention. Let us discuss in detail to know the key strategies to improve patient retention rates.
- Understand Patient Expectation:
The fundamental rule for patient retention is to understand their needs and expectation and ensure you are able to meet them or explain what to expect during their medical procedures. This makes the patient involved and valued, so they get comfortable to approach you for any of their medical necessity, thus helping your patient retention goal is met. - Maintain Transparency:
May it be the discussion on their health issues or pertaining the financial part, patients always expect to know them clearly rather than hitting them as a surprise. Transparency in communication yields greater results on patient retention. - Avoid false hopes:
The nuance of this field is to understand it involves the emotional aspect, and every physician and practice is required to consider and treat their patient’s personal and emotional well-being. Avoid false commitments and creating false hopes about their health issues. Being positive and straightforward might help to keep them coming back. - Show you value them:
Patients can be going through so much already and need to be given a good experience at your facility. Being valued, attended and being available for their need makes the difference. Patient retention is the primary aspect to improve your business. - Excellent Services from each face of your business:
Right from your front office to your billing staff, everyone should be aware of patient handling which also involves handling their medical reports, bills, etc. Training your internal team of staff and providing easy registration for appointments, quality treatment, comfortable environment, easily approachable, clarity in services and assisting with billing and payment process all of these plays a part to attract and retain patients.
While the above discussed points will definitely help any physician or medical practitioner to maximize patient retention, however as a physician whose core focus is on patient care can sometimes miss for finding it difficult to keep an eye on all the factors involved. For a physician to keep a close watch on all of their staff and their work routine and then training them to such extend can be nearly impossible with the daily walk-ins to be attended to. Outsourcing Medical Billing Services has been a boon to physicians who are looking for a partner to handle the core of their backend process while they front end and focus on patient care ease.
About MGSI
MGSI is a national Medical Billing Company located in FL for over 25 years. With our experience and expertise in handling every niche of Medical Billing and Revenue Cycle Management services for more than 600 physicians across the US, we can take up any scope of services with a minimal transition timeline. Our quality billing ensures increased claims first-pass rate and reduced denials. To know more about MGSI and our medical claims billing processes reach out to 877-896-6474 or log on to www.mgsionline.com